Refund And Returns Policy
Last Updated: 01-01-2025
1. Overview
Thank you for shopping at Kasalgo.com. We appreciate your business and want to ensure a smooth experience with our products and services. Below is our Refund and Returns Policy for IT & Computer Hardware, Software Licenses, and Subscriptions.
2. IT & Computer Hardware
You may return unopened and unused hardware within 15 days of purchase for a full refund or exchange.
Items must be in original packaging with all accessories included.
Opened hardware may be eligible for return only if defective.
Return shipping costs are the responsibility of the customer unless the item was shipped in error or is defective.
Defective hardware may be returned within 15 days for a replacement or refund.
After 15 days, manufacturer warranties apply (if applicable).
Proof of purchase is required for all warranty claims.
3. Software Licenses & Subscriptions
Due to the nature of digital products, we have specific criteria under which refunds can be issued:
- If you do not receive your license key within the specified time frame, you may be eligible for a refund or we can resend the license key to you.
- If the license key provided is invalid or does not work as intended, a refund or replacement will be issued after verification.
- Software Licenses & Subscriptions are non-refundable once you recieved them and they are valid.
No refunds after service activation or partial use.
4. Conditions for Refunds
Refunds will only be issued under the following conditions:
- You must contact us within 15 days of your purchase to request a refund.
- Proof of purchase (order number, receipt, etc.) must be provided.
- The issue must be validated by our support team, we may ask you to provide proof of the issue (screenshots, video).
5. Non-Refundable Situations
Refunds will not be provided in the following cases:
- If you simply change your mind or no longer want the product, we cannot offer a refund.
- Custom or special-order hardware.
Opened software (unless defective).
Incompatibe software or hardware are not refundable, It is your responsibility to ensure that the software or hardware is compatible with your system before purchase.
Refunds are not available if you have already used or activated the license key.
6. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at contact@kasalgo.com with your order details.
- Provide a detailed description of the issue, including pictures, videos, any error messages or screenshots if applicable.
- Our support team will review your request and respond within 1 business days.
- Refunds will be issued to the original payment method within 5-10 business days after receiving the returned item.
7. Processing Refunds
- Approved refunds will be processed within 5 business days.
- Refunds will be credited back to the original payment method used for the purchase.
- Depending on your payment provider, it may take additional time for the refund to appear in your account.
8. Exchanges
In certain cases, we may offer an exchange instead of a refund. This is typically offered when the original product is defective or the wrong product was delivered.
9. Contact Us
If you have any questions or concerns about our refund and returns policy, please contact us at contact@kasalgo.com, or by clicking on the following link Contact us.